We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you can return it to us for a refund or exchange.
Eligibility for Returns:
Items must be returned within 30 days of receipt.
Items must be unused, unworn, and in the original packaging.
Proof of purchase (order confirmation or receipt) is required.
Some items are subject to restocking fee.
Non-Returnable Items:
Gift cards
Sale items
Personalized or custom-made items
Process
Initiate a Return:
Contact our customer service team at Jetwerxusa@gmail.com to initiate a return. Please provide your order number and reason for return.
Prepare Your Return:
Repackage the item securely, including all original packaging and accessories.
Include the return authorization form provided by our customer service team.
Ship Your Return:
Send the package to the return address provided by our customer service team.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team at Jetwerxusa@gmail.com to initiate the process.
We will ship the exchange item once we receive and inspect the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at 321-301-0041 with your order number and a photo of the item’s condition.
We will arrange for a replacement or refund at no additional cost to you.
Questions?
If you have any questions about our return policy, please contact us at Jetwerxusa@gmail.com or call us at (321) 301-0041.
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